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Frequently Asked Question


Q: How does GPS tracker work?

A: GPS and GSM antennas are connected with a GPS tracker, the unit is then attached to the object (car, truck, bus, trailer, motorcycle or kids) to be tracked. GPS antenna receives GPS signal from the GPS Satellites orbiting the earth, the position is stored on memory chip in tracker. GSM antenna is similar to a mobile phone antenna. GPS tracker uses the GSM digital mobile phone internet broadband to send its location information to GPS tracking server. A username and password will be given by Topshine to login and track your vehicles and generate all kinds of reports. You can visit the tracking platform from any desktop, laptop, tablet or smartphone.


Q: Is a GPS tracker easy to install?

A: It is very easy to install for somebody who is handy. The GPS tracker needs to be placed under dashboard with zip ties and the antennas need to be placed with a view to the sky. The user manual provides detailed installation guide to follow. 85% of our customers install the systems themselves.


Q: How much do I need to pay to host the tracking platform?

A: We provide two free tracking platform in our server. You don’t need to pay any monthly charge on using our platform. If you want to host it in your own server, then make a one-time payment to buy the platform, our engineers will help you to install and configure. When you buy bulk amount of trackers, you can get discount on platform. Please contact our sales team for more information.


Q: Are your GPS trackers suitable for all kinds of vehicles?

A: Yes. Our trackers adopts industrial grade components, have multiple safety protection circuits. Normally the tracker can work continuously for 5 years. We also provide more than 2 years warranty.


Q: Is Topshine real manufacturer?

A: Yes, Topshine is a real manufacturer for GPS Tracker from Guangzhou China. We have been specializing in GPS tracking industry since 2008.


Q: Does Topshine provide OEM service?

A: Yes. As a real manufacturer, we can OEM your brand, and also our engineer team good at customization job. If you have special requirements or ideas for new market, we can do our best to have you achieve and make your business successful.


Q: If your products one time paying?

A: Yes. Our products are onetime payment. No other monthly or year charges.


If you have any other questions, please feel free to contact our sales team. We will do our best to serve you :)